Service Delivery Manager Infrastructure, Datacenter, Network & Security

Functieomschrijving

You strive for optimal service delivery towards our internal clients with focus on datacenter, network and security infrastructure.

  • You analyse patterns and trends based on monitoring, events and incidents
  • You coordinate the implementation of preventative measures
  • You take the lead in the resolution of major incidents and do the following up afterwards (take preventive measures, communication to all stakeholders,…)
  • Problem management: you detect potential problems and take care of the coördination of the different problems in the area
  • You take initiatives to improve the service delivery and manage improvement projects end-to-end
  • You make sure that the necessary monitoring is in place
  • You report on the operational status of the area (open incidents, closed major incidents, ongoing problems, SLA status,…)
  • You manage our external suppliers to make sure that they deliver the expected service
  • You analyse the operational processes within the area, work out improvements and implement them
  • You make sure that the right documentation is in place (designs, escalation info, …) and improve our service asset & configurations management (SACM)
  • You conduct risk and vulnerability assessments and take preventive measures

IT within de DPG Media? We are a group of more than 400 IT colleagues. Each and every one of us is driven by the passion for our products. We also find teamwork, taking initiative and having an agile mindset to be important and we want to innovate in all areas – yes, literally ALL areas.

Je profiel
  • You draw energy from solving problems, troubleshooting and implementing improvements
  • You build relationships with colleagues, customers and suppliers and a team-oriented attitude.
  • Have strong emotional intelligence to analyze (internal) customer needs and act quickly to fulfill them
  • Expert knowledge of IT service management specifically related to service delivery management support
    • Both for workstations and for data center infrastructure (servers, storage,...)
    • Network and security infrastructure knowledge
    • Experience with cloud (mainly AWS)
  • ITIL knowledge (min. requirement ITIL Foundation certificate)
  • Knowledge and/of have a good understanding of agile / scrum
  • you are willing to learn new things, evolve and achieve preset goals
  • Experience in supplier management and managing (large) vendors in outsourced environments
  • Ability to continuously improve productivity
  • Ability to development policies, standards and procedures for the designated service line and to integrate them into the existing systems and processes
  • At least 5 years of experience in senior IT support positions, preferably in service management & operations solutions in a large-scale environment in private and public cloud
  • Excellent written and verbal communication skills in English and Dutch
  • Willing to travel occasionally

Your fit between our people


  • Ability to describe and understand IT services in conceptual level
  • Problem solving skills and solution orientation
  • Proven ability to manage complex organizational changes
  • You are open-minded and love a no-nonsense approach
  • You are critical; always looking for the 'why' of things
  • You are passionate about IT and always focused on quality
  • You draw energy from working in a high-tech and continuously innovating environment
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